Privacy Policy

We are committed to safeguarding the privacy of our website visitors. We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website including your IP address, length of visit and number of page views.

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

(c) information that you provide to us for the purpose of registering with us including your address and contact details for the purpose of processing your order.

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

(e) any other information that you choose to send to us.

(2) Cookies

They sound pretty harmless and that's the fact. COOKIES ARE TOTALLY SAFE. A cookie is simply a small text file that is stored on your hard drive when you browse certain websites. It lets us keep track of your shopping activity on our website and provides us with all the kind of information - for instance how long your average visit is, whether you are a regular shopper or just a visitor - that will help us improve our service to you. Cookies are also vital for the smooth running of the website.

We want to reassure you that cookies cannot harm your computer and do not store personal or confidential information.

Most computers allow cookies but if yours does not you should consult your Help reference or internet service provider for details.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use certain features of this website.

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer this website.

(b) enable your use of the services available on the website.

(c) send to you goods purchased via the website, and supply to you services purchased via the website.

(d) send statements and invoices to you, and collect payments from you.

(e) send you email notifications which you have specifically requested.

(f) where you have specifically agreed to this, send you marketing material by email or similar technology (you can inform us at any time if you no longer require marketing communications via our contact section).

(g) deal with enquiries and complaints made by or about you relating to the website.

We do not store credit card details nor do we share customer details with any 3rd parties.

All our website financial transactions are handled through our payment services provider, Paypal. We will share information with Paypal using a 128bit SSL secure connection only to the extent necessary for the purposes of processing payments you make via our website.

(4) Disclosures

We may disclose information about you to some of our employees and suppliers insofar as reasonably necessary for processing your order and the purposes as set out in this privacy policy.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

(5) Security of your personal data

At The House of Honeysuckle, we take security very seriously, and treat the safety of your credit card details with the utmost importance.

Your Web browser will go into 'secure mode' as soon as you click to go into the checkout section - so before you enter any personal or payment details. Being in 'secure mode' means that all of your details are encrypted to keep them secure.

You are responsible for keeping your password and user details confidential. We will never contact you asking for your password.

(6) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

(7) Your rights

You may instruct us to provide you with any personal information we hold about you via telephone, email or post.

You may instruct us not to process your personal data for marketing purposes by email at any time.

(8) Contact

If you have any questions about this privacy policy, would like to update the information we hold on you or find out more about the treatment of your personal data then please email us via our contact section, call us on 01420 543693 or send us a letter to The House of Honeysuckle, Old Aylesfield Farm Buildings, Froyle Road, Alton, Hampshire, GU34 4BY.